Automotive / BDC / BDC Director / BDC Manager / Customer Service / Digital Marketing Mgr / Internet / Internet Coordinator / Internet Director / Service BDC Rep

Assistant Internet Director

Full Time

Internet Sales 20 Group

Internet Sales 20 Group is the premiere 3-day workshop in the Automotive industry. Our conference is by far the best and most unique workshop opportunity for sponsors and vendors. Over the course of the company's 12-year history, more than 1,600 automotive sales professionals have gathered to discuss topics such as Internet Sales, BDC, CRM use, Lead Sources, Showroom Sales, Management, ROI and more. The program is designed to bring together the best of the best speaking professionals to provide three days of intense training, education, and motivation that help dealers be more successful.

Internet Sales 20 Group is seeking an experienced Assistant Internet Director. This position is directly responsible for meeting the needs of our many clients, all of which are multi-billion dollar a year businesses in the automotive sales industry, all while exercising the highest level of integrity, service and quality. This position also involves the training, coaching, monitoring and development of our clients’ employees who are vital to the success of our clients and their profitability. The Assistant Internet Director would be responsible for analyzing the performance of Business Development Center representatives and creating reports to our clients so they can continue in their success.

Compensation & Benefits

  • $12.00-$14.00 Per Hour (Based On Experience)
  • Medical, Dental & Vision Coverage (after 90 Days)
  • 401(k) plan w/ Employer Match (after 1 Year)
  • Paid Holidays (after 90 Days)
  • 5 Days Paid Vacation (after 1 Year)
  • Business Casual Office Environment with Casual Fridays

Job Tasks & Responsibilities

  • Create/Manage/Review/Analyze Scorecards
  • Perform Reinforcement Training
  • Monitor Call Recordings
  • Perform Mystery Shopping
  • Create reports based off Scorecards, Call Recordings and Mystery Shopping
  • Contact with clients via email, phone, BombBomb video portal
  • CRM (Customer Relationship Management) support
  • Other duties as assigned

Education & Experience

  • Prior Customer Service experience is required (at least 1 year)
  • Call Center experience in a car dealership is a plus (will train the right person)
  • Experience in monitoring calls is a plus (will train the right person)
  • Experience using Microsoft and Google applications
  • Knowledge of CRM applications a plus (will train the right person)
  • Knowledge of administrative procedures
  • Must have excellent written and oral communication skills
  • Must be a team player

Internet Sales 20 Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, sexual identity, disability or veteran status.

Internet Sales 20 Group is the premiere 3-day workshop in the Automotive industry. Our conference is by far the best and most unique workshop opportunity for sponsors and vendors. Over the course of the company’s 12-year history, more than 1,600 automotive sales professionals have gathered to discuss topics such as Internet Sales, BDC, CRM use, Lead Sources, Showroom Sales, Management, ROI and more. The program is designed to bring together the best of the best speaking professionals to provide three days of intense training, education, and motivation that help dealers be more successful.