Automotive / BDC / CRM Manager / CSI Rep / Customer Service / Internet / Internet Coordinator / Internet Director / Social Media / Video Production

Bradley On Demand Support Specialist

Full Time

Bradley On Demand

Bradley On Demand is the Industry’s #1 Automotive Video Training Website for over 13 years. We are a family owned and operated company based in the quaint town of Audubon, New Jersey, just 15 minutes from Philadelphia. Sean Bradley, the founder of Bradley On Demand is an Entrepreneur, Published Author, Speaker and Award Winning International Trainer. He is a 7x NADA/ATD Convention speaker, Franklin/Covey Certified Facilitator and has earned the “CSP” designation from the National Speakers Association.

Bradley On Demand is seeking an experienced BOD Support Specialist. This position is directly responsible for meeting the needs of our many clients, all of which are multi-billion dollar a year businesses in the automotive sales industry, all while exercising the highest level of integrity, service and quality. This position also involves the training, coaching, monitoring and development of our clients’ employees who are vital to the success of our clients and their profitability. The Bradley On Demand Support Specialist would be responsible for analyzing the performance of Bradley On Demand videos, users and creating reports to our clients so they can continue in their success.

Compensation & Benefits

  • $12.00-$14.00 Per Hour (Based On Experience)
  • Medical, Dental & Vision Coverage (after 90 Days)
  • 401(k) plan w/ Employer Match (after 1 Year)
  • Paid Holidays (after 90 Days)
  • 5 Days Paid Vacation (after 1 Year)
  • Business Casual Office Environment with Casual Fridays

Job Tasks & Responsibilities

  • Create/Manage/Review/Analyze Scorecards
  • Perform Reinforcement Training
  • Monitor Call Recordings
  • Review Bradley On Demand Activity and Videos
  • Perform Mystery Shopping
  • Create reports based off Scorecards, Call Recordings and Mystery Shopping
  • Contact with clients via email, phone, BombBomb video portal
  • CRM (Customer Relationship Management) support
  • Other duties as assigned

Education & Experience

  • Prior Customer Service experience is required (at least 1 year)
  • Call Center experience in a car dealership is a plus (will train the right person)
  • Experience using Microsoft and Google applications
  • Knowledge of CRM applications a plus (will train the right person)
  • Knowledge of administrative procedures
  • Must have excellent written and oral communication skills
  • Must be a team player

Bradley On Demand is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, sexual identity, disability or veteran status.

Bradley On Demand is the Industry’s #1 Automotive Video Training Website for over 13 years. We are a family owned and operated company based in the quaint town of Audubon, New Jersey, just 15 minutes from Philadelphia.

Sean Bradley, the founder of Bradley On Demand is an Entrepreneur, Published Author, Speaker and Award Winning International Trainer. He is a 7x NADA/ATD Convention speaker, Franklin/Covey Certified Facilitator and has earned the “CSP” designation from the National Speakers Association.

Bradley On Demand is a sister company to Dealer Synergy, an A+ BBB rated and Five Star Google rated organization, is a pioneer in the Automotive Internet Sales Industry and is a 2-time Platinum Winner of Auto Dealer Monthly’s prestigious Dealer’s Choice Award for “Best Internet Sales Training Company”. Dealer Synergy has also been recognized as the “Best of the Best” in Automotive Internet Sales in the country by Dealix, CarsDirect and Autobytel.