Customer Service Representative
Due to recent growth and expected expansion, we adding to our Client Care Department! Franklin Sussex Auto Mall is looking to hire experienced Customer Service Representatives. We have an exceptional sales force in need of assistance from a talented customer service staff who will be responsible for setting appointments and driving traffic to the dealership. This is a great opportunity to break into an exciting and lucrative career in the automotive industry! If you have prior customer service experience, have worked as a telemarketer or have previously worked setting customer appointments, here’s your chance to join an amazing team!
Position requires flexibility including the ability to work nights, weekends and holidays.
Compensation:
- Competitive base pay plus commission
Benefits:
- Medical, Dental and Vision, after 90 days
- Paid Vacation, after 1 year
- Paid Time Off
Other Benefits:
- Family Environment
- Great Work Schedule
- Caring Owner, Management and Coworkers
- Management Recognizes Hard Work
- Great Opportunities for Employees
JOB REQUIREMENTS
Tasks and Responsibilities
- Make outbound calls daily/able to sit for long periods at a time.
- Execute an inbound and outbound phone script to build rapport and set sales appointments.
- Input/maintain information captured during phone calls into the CRM(customer relation management) software.
- Keeping track of your daily calls, emails and appointments.
- Obtaining minimum call metrics and other KPIs (Key Performance Indicators).
- Handle and provide rebuttals to customer objections.
- Organize workflow to meet department time-frames.
- Direct sales questions to sales management.
- Communicate and coordinate with internal departments.
- Quantify daily tasks into comprehensive recaps.
Education and Experience
- Prior Sales and call center experience a plus.
- Car dealership experience a plus.
- Knowledge of basic computer functions & typing.
- Knowledge of customer service principles and practices.
Equal Employment Opportunity
We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status